Checklist for Complaint handling

Introductory note:
Complaints made about employees within a workplace should be thoroughly investigated before a decision is made on how to resolve the complaint. While interim measures may need to be made to ensure the alleged conduct or behaviour is not impacting other staff or the workplace, a full investigation will need to be conducted before more permanent measures can be taken.

How to use this checklist:
This first table provides a checklist briefly outlining the major steps to be taken in investigating in any complaints or allegations levelled against an employee. The second table provides a checklist of things to be considered by the investigating officer in the proper conduct of any such complaint handling process.